FAQ
Frequently Asked Questions (FAQ) 🙋♀️🙋♂️
1. What is Zayora? 🌿
Zayora is an online store based in the Netherlands, specializing in beauty, health, and wellness products. ✨
We offer a wide selection of massage devices, health tools, and skincare products designed to help you relax, feel confident, and take care of yourself. 💆♀️💆♂️
2. How does Zayora work? 🛒
We operate using a dropshipping model, which means that products are shipped directly from our trusted suppliers to your address. ✈️
This allows us to provide competitive prices, a wide variety of items, and hassle-free shopping—all from the comfort of your home. 🌟
3. How long does shipping take? 🚚
Shipping times depend on your location:
- Europe: 7–14 business days. 🌍
- Outside Europe: 10–20 business days, depending on your country and shipping service availability. 🌎
You’ll receive a tracking number via email to follow your shipment step-by-step. 🔍
4. Can I return or exchange a product? 🔄
Yes, we offer a 14-day return and exchange policy:
- Items must be unused and in their original condition. ✅
- Refunds or exchanges will be processed once we inspect the returned item.
Note: Customers are responsible for return shipping costs unless the item is defective. 💰
5. Are the products safe and guaranteed? 🛡️
Absolutely! All of our products are sourced from reliable suppliers and made with high-quality materials. 🌟
Many items also include warranty coverage for manufacturing defects—please check the product details page for more information. 📦
6. Can I cancel my order? ❌
Yes, you can cancel your order if it has not been processed or shipped yet. Once shipped, you’ll need to follow our return policy after receiving the item. ✨
7. What should I do if I receive a damaged or incorrect item? 😟
We’re here to help! 🧡
If your item arrives damaged or is not what you ordered, please contact us immediately with photos of the product. We’ll arrange for a replacement or refund as quickly as possible. 💌
8. How can I track my order? 🔍
Once your order has been shipped, you’ll receive an email with a tracking number. You can use this number to monitor your shipment status online. ⏱️
9. What payment methods do you accept? 💳
We accept several secure payment methods, including:
- Credit and Debit Cards (Visa, MasterCard, etc.). 💳
- Digital Wallets and payment gateways (based on availability in your region). 📲
- Additional payment methods may be listed at checkout. 🌍
10. Do you ship internationally? ✈️
Yes, we ship worldwide! 🌎
Shipping costs and times vary by destination and will be calculated at checkout.
11. Do I need an account to shop? 🔑
No, you can checkout as a guest without creating an account. However, we recommend creating an account to easily track orders and save your details for future purchases. 🛒
12. Do your products come with instructions? 📖
Yes, most products include instruction manuals. We recommend reading them carefully before use. If you have any questions, feel free to contact us. 🙌
13. How can I contact you? 📞
You can reach us through:
- Email: support@zayora.com 📧
- Live Chat: Available on our website during business hours. 💬
14. What should I do if I experience payment issues? ⚠️
If you have trouble making a payment, please double-check your card details or digital wallet settings. If the issue persists, contact our support team for assistance. 💡
15. Do you offer discounts or promotions? 🎉
We frequently update our store with special deals and offers! Be sure to subscribe to our newsletter and follow us on social media to stay informed about the latest promotions. ✨
If you have any additional questions that weren’t covered here, feel free to reach out to us. We’re always here to help! 🌟