FAQ

Frequently Asked Questions (FAQ) 🙋‍♀️🙋‍♂️

1. What is Zayora? 🌿

Zayora is an online store based in the Netherlands, specializing in beauty, health, and wellness products. ✨

We offer a wide selection of massage devices, health tools, and skincare products designed to help you relax, feel confident, and take care of yourself. 💆‍♀️💆‍♂️


2. How does Zayora work? 🛒

We operate using a dropshipping model, which means that products are shipped directly from our trusted suppliers to your address. ✈️

This allows us to provide competitive prices, a wide variety of items, and hassle-free shopping—all from the comfort of your home. 🌟


3. How long does shipping take? 🚚

Shipping times depend on your location:

  • Europe: 7–14 business days. 🌍
  • Outside Europe: 10–20 business days, depending on your country and shipping service availability. 🌎

You’ll receive a tracking number via email to follow your shipment step-by-step. 🔍


4. Can I return or exchange a product? 🔄

Yes, we offer a 14-day return and exchange policy:

  • Items must be unused and in their original condition. ✅
  • Refunds or exchanges will be processed once we inspect the returned item.

Note: Customers are responsible for return shipping costs unless the item is defective. 💰


5. Are the products safe and guaranteed? 🛡️

Absolutely! All of our products are sourced from reliable suppliers and made with high-quality materials. 🌟

Many items also include warranty coverage for manufacturing defects—please check the product details page for more information. 📦


6. Can I cancel my order? ❌

Yes, you can cancel your order if it has not been processed or shipped yet. Once shipped, you’ll need to follow our return policy after receiving the item. ✨


7. What should I do if I receive a damaged or incorrect item? 😟

We’re here to help! 🧡

If your item arrives damaged or is not what you ordered, please contact us immediately with photos of the product. We’ll arrange for a replacement or refund as quickly as possible. 💌


8. How can I track my order? 🔍

Once your order has been shipped, you’ll receive an email with a tracking number. You can use this number to monitor your shipment status online. ⏱️


9. What payment methods do you accept? 💳

We accept several secure payment methods, including:

  • Credit and Debit Cards (Visa, MasterCard, etc.). 💳
  • Digital Wallets and payment gateways (based on availability in your region). 📲
  • Additional payment methods may be listed at checkout. 🌍

10. Do you ship internationally? ✈️

Yes, we ship worldwide! 🌎

Shipping costs and times vary by destination and will be calculated at checkout.


11. Do I need an account to shop? 🔑

No, you can checkout as a guest without creating an account. However, we recommend creating an account to easily track orders and save your details for future purchases. 🛒


12. Do your products come with instructions? 📖

Yes, most products include instruction manuals. We recommend reading them carefully before use. If you have any questions, feel free to contact us. 🙌


13. How can I contact you? 📞

You can reach us through:

  • Email: support@zayora.com 📧
  • Live Chat: Available on our website during business hours. 💬

14. What should I do if I experience payment issues? ⚠️

If you have trouble making a payment, please double-check your card details or digital wallet settings. If the issue persists, contact our support team for assistance. 💡


15. Do you offer discounts or promotions? 🎉

We frequently update our store with special deals and offers! Be sure to subscribe to our newsletter and follow us on social media to stay informed about the latest promotions. ✨


If you have any additional questions that weren’t covered here, feel free to reach out to us. We’re always here to help! 🌟